Contact Stella

Hotel inquiries and app support, routed cleanly.

If you run a dark-sky stay, observatory hotel, astrofarm, aurora lodge, or astronomy-forward retreat, send the details Stella needs to review it. If you use the app, reach support with the device and account context that helps us answer quickly.

Stella app users

Get help with the app.

Use this for account access, subscriptions, forecasts, saved places, downloads, privacy requests, or anything that does not look right in Stella.

  • Device model and operating system
  • Stella version and the screen where it happened
  • Account email, if the issue involves login or billing
  • Screenshots or exact error text when available

For privacy and data requests, include the account email you use with Stella so we can verify the request.

FAQ

Common contact paths.

How should a hotel ask to be reviewed?

Use the hotel inquiry form with the property URL, location, sky-quality evidence, guest astronomy details, and the best booking link.

Where should app users send account or billing issues?

Use app support and include your account email, purchase platform, device model, Stella version, and the screen where the issue happened.

Can Stella handle privacy and data requests here?

Yes. Include the account email tied to Stella so the request can be verified before any account data is shared or changed.

What happens after a destination inquiry?

Stella reviews the submitted details for catalog fit, source quality, dark-sky relevance, and whether a structured host application is needed.

Listing correctionsSend the source link and the exact hotel, place, or event page.
Press or partnershipsUse the hotel inquiry form and note the audience or deadline.
Billing or subscriptionUse app support with your account email and purchase platform.